Very Poorr service

I app**** for a loan on the 6th of November and was told it would take 48hours before I will have an answers regarding my application, no one ever got back to me after calling the branch at Zevenwcaht mall I was told the sales person assisting me was on study leave an I would have to wait until she gets back the following Saturday. After my third call a sales constant was able to give me the out come of my application. I then decided to take there offer just to find out that neither the branch manger nor the sales consultant could assist me due to being unable to calculate my income correctly. they then proceed to cancel my application and do a new one. I waited 3:30 in the branch through this whole process just to discover the offer now has changed and in order for me get the same offer I would need wait for the sales consultant who initially assisted me. I am know very frustrated as the branch manger is unable to assist me by first doing another credit check pushing my credit score down again causing me to be offered a different amount.<br> Upon calling me the Branch manager acknowledges they stuff up but cannot provide me with a solution.<br> Can someone please sort this out !!!