SA
Sally A
1 reviews | Active since Jan 2011
08 Oct 2025, 15:13
Very poor service
First off, the confirmation texts from the app never reach my phone when it's on wifi, which is a pain because I don't have a cell signal. Secondly, my account is blocked with no warning. I try to appease the bank via the app, which of course means wandering around looking for a cell signal, only to discover that the address fields on the input form don't accept my info. Stalemate. The WhatsApp "help" are brusque and unhelpful. So I must now do a 90 minute trip to get to a branch. I will be closing my account!
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
08 Oct 2025, 15:50Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Oct 2025, 15:50
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SA
Sally A's updateReviewer Update
09 Oct 2025, 11:03After a very patient phone call from the bank, the issues seem to have been resolved - many thanks indeed.
SA
Sally A's update09 Oct 2025, 11:03
Reviewer Update
After a very patient phone call from the bank, the issues seem to have been resolved - many thanks indeed.
African Bank's replyOfficial
09 Oct 2025, 11:17Thank you for your feedback! We’re glad to hear that your issue has been resolved. We appreciate your patience and are always here to assist you whenever you need us.
African Bank's reply09 Oct 2025, 11:17
Official
Thank you for your feedback! We’re glad to hear that your issue has been resolved. We appreciate your patience and are always here to assist you whenever you need us.