Very disappointed with African Bank

Item: African Bank
Rating: 1
Author: Vuyisani L

I am very disappointed with African Bank and how my complaint is being handled. On Monday I visited African Bank branch in Gandhi Square to enquire about an old account from 2013 that was paid off and has now resurfaced and blacklisted me at credit bureaus. I explained to different people what happened with regards to this account and even showed proof of payment but they were just adamant that the account is an arrears and was never paid. I went to the branch again yesterday and they could not assist due to power outage. I have even forwarded an email this morning and I am still waiting for a response.

Helpful (0)

Replies (3)

African Bank's replyOfficial

09 Apr 2025, 17:46

Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.

Your African Bank Support Specialist team
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African Bank's reply09 Apr 2025, 17:46

Official

Vuyisani L's updateReviewer Update

10 Apr 2025, 08:07

Hi

I received your SMS yesterday afternoon and I rep**** 'Yes'.

Vuyisani L's update10 Apr 2025, 08:07

Reviewer Update

Hi

I received your SMS yesterday afternoon and I rep**** 'Yes'.

African Bank's replyOfficial

10 Apr 2025, 10:12

We're serious about keeping your personal information safe. You didn't receive the pop-up or push notification, it means we weren't able to authenticate you successfully. For your security, please visit your nearest branch where our staff will gladly assist you in resolving the issue promptly.

Your African Bank Support Specialist team
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African Bank's reply10 Apr 2025, 10:12

Official