Hellopeter
Share Your Experience
GM
Goitsemang M

1 reviews | Active since Mar 2018

12 Sept 2023, 09:48

Very disappointed

For 2 weeks now that I bought the electricity and still in the darkness as if I didn't buy R2300.00 electricity.

I Went to the bank on Friday and i was promised would get the money back, now to my surprise I got a "self typed TOKEN" A ****D ONE, It doesn't go through.

So basically African bank is taking me for a fool.

African bank disappointed me many times.

Its high time I leave it alone....

0
Replies (3)
African Bank
African Bank's reply12 Sept 2023, 12:18
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
GM
Goitsemang M's update12 Sept 2023, 12:45
Reviewer Update
I do get the phone call from *** and when im about to answer the phone is being dropped. If thats African bank number,I dont think thats a way of trying to get hold of someone....Its defensive mechanism to say you called when what you do is buzzing a client....Coz thats buzzing. I have my phone in my hand!
African Bank
African Bank's reply12 Sept 2023, 13:26
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***