Very disappointed client

A very disappointed client and it is only 2 weeks being with African Bank. I had done a consolidation with African bank and the consultant promises you the world when doing your application. It took forever for the department to get my documents after forwarding over 5 times. I also had to call you back to tell you that after I received my contract my debit order dates was wrong. Before I even get paid you want to debit!!!!!

I was advised that I would receive settlement letters for my loan… to date nothing has come through. I called so many times and get transferred to so many different departments because no one can assist as it is the next department. Eventually now I spoke to someone who tells me that it will take 48 hours for me to receive my settlement letter, as she needs to forward my request to another department. I also need to take these letters and get it stamped at an African Bank before I forward them to the relevant banks. This is a waste of my time….that is why I did an online application so I do not need to go in. My debits for my other accounts are going to go off by than!

Why was I told that I would be emailed my settlement letters….. Nothing was mentioned about them not having verification on it. This is absolutely disgusting service!!!!

I can’t even speak at work as I sit in an open plan office and to receive information like this is so upsetting. My husband is so upset with this service.

MR & MRS NAICKER ********** 910