MS
Mantombi S
1 reviews | Active since May 2014
12 May 2022, 13:17
Very bad service from African Bank
Application still in progress after 6 days but all info provided. You call to follow up all u get we can't get through to the department will get someone to call you back and I never received any call. The feedback is shocking. I have never come across a bank that is so *********** and doesnt value its customer.
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Mantombi S's updateReviewer Update
13 May 2022, 13:30I am giving up on this bank. I went to one of their branches in Brackenfell and I was told they can't see or advise me anything coz call centre info don't reflect that much on their side. I left disappointed once again with no help. I called customer care again..they advised application has disappeared. One agent asked me to hold to go through to sales an hour again, they cut the call and no call back. I went on internet banki g and it takes me to the beginning stage of the application. IS THIS A JOKE??? I HAVE NEVER I'M MY ENTIRE LIFE EXPERIENCE SUCH BAD SERVICE. DOES AFRICAN BANK HAVE COMPLAINTS DEPARTMENT OR LINE MANAGERS TO RESOLVE CUSTOMER COMPLAINTS BECAUSE IF YIY ASK FOR A MANAGER YOU DOBT GET ONE. IF THEY DON'T RESOLVE THIS FOR ME I WILL BE GLAD TO CLOSE MY ACCOUNT AND GO TO CAPITEC. I AM BEYOND FRUSTRATED WITH THESE PEOPLE
MS
Mantombi S's update13 May 2022, 13:30
Reviewer Update
I am giving up on this bank. I went to one of their branches in Brackenfell and I was told they can't see or advise me anything coz call centre info don't reflect that much on their side. I left disappointed once again with no help. I called customer care again..they advised application has disappeared. One agent asked me to hold to go through to sales an hour again, they cut the call and no call back. I went on internet banki g and it takes me to the beginning stage of the application. IS THIS A JOKE??? I HAVE NEVER I'M MY ENTIRE LIFE EXPERIENCE SUCH BAD SERVICE. DOES AFRICAN BANK HAVE COMPLAINTS DEPARTMENT OR LINE MANAGERS TO RESOLVE CUSTOMER COMPLAINTS BECAUSE IF YIY ASK FOR A MANAGER YOU DOBT GET ONE. IF THEY DON'T RESOLVE THIS FOR ME I WILL BE GLAD TO CLOSE MY ACCOUNT AND GO TO CAPITEC. I AM BEYOND FRUSTRATED WITH THESE PEOPLE