very bad service ever

Item: African Bank
Rating: 1
Author: Justice S

Again today i went to African Bank Branch in Pretoria Suncardia to check if they updated my fingerprints as they promised me since last month , unfortunately its not updated while im there( at the branch) they called me with 011 256 - 9922 but still they failed to help me, i was'nt aware that in this Bank to update fingerprints it can take that long

Helpful (0)

Replies (2)

African Bank's replyOfficial

08 May 2023, 11:55

We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
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African Bank's reply08 May 2023, 11:55

Official

Justice S's updateReviewer Update

10 May 2023, 14:49

Since a lady in African Bank Suncardia branch promised that she will call me after their IT department from head office looked at my problem , even now they didn't bother to update me, i know nothing about the pop up message that i don't receive again why they waisted my time and send me to home affairs for fingerprints ( Hanis certificate) if they don't want to help me?
very bad service indeed

Justice S's update10 May 2023, 14:49

Reviewer Update