Very bad service

My card was last blocked on the 17th of december cause of one of the consultant didn't right my correct information ,my app was not working cause she registered my world account that she did jot finish now i can't access my money in the account i told the consultant to at least make me new card while they look in that matter he refused saying it wont work cause im being blocked and i have to pay for my school registration time is moving Im heart broken i cant do anything its like i never hered an account with African bank,i just want my money thats all.