Very bad service!!

Item: African Bank
Rating: 1
Author: Tido A

I've done my loan application Friday 02 August and finalised the actual offer on Monday. I've been following up since Tuesday and I've been told the same thing over & over "The loan is in the final step". Requested to speak to a manager and I've been tossed around several times with no outcome. I'm so disappointed.

Helpful (0)

Replies (3)

African Bank's replyOfficial

07 Aug 2024, 17:51

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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African Bank's reply07 Aug 2024, 17:51

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Tido A's updateReviewer Update

08 Aug 2024, 11:59

A day after this review, still no outcome!! Pathetic really

Tido A's update08 Aug 2024, 11:59

Reviewer Update

A day after this review, still no outcome!! Pathetic really

African Bank's replyOfficial

08 Aug 2024, 13:14

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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African Bank's reply08 Aug 2024, 13:14

Official