Very Bad Service

Good Day, Sumari Nel Ref : ********** I have had a loan with African Bank for many years, paid each month not skipping a single payment. I received an SMS from them on the 21/03/2018 16h23, that I qualify for a 50% discount on my settlement in my Birthday month, also please note that there are only 28 days in February. I request a settlement letter from them so that I can pay the discounted amount that they have offered me, what a joke, I only received the settlement letter on the day of the 28th of February, the day it expires, they also made 100% sure that i know that if i dont pay on this day, and the moneys does not reflect in they account on the 28th of February 2018 it is not valid, this after i have been trying to get a settlement from them since the 21/03/2018, the day i received the sms. Today it has been 22 days after setteling my account on the discounted amount, Tuesday one of the many days i have called i went into African Bank in Somerset West to find out why my account has not been closed and i have not received a paid up letter as yet, i was told by the manager there that i need to contact them myself and was taken to a phone to call, really ???? Why does she not call them?? I am sure she can get something out of them. I called them myself in the end, and it was confirmed that they can see all the calls that have been logged, they can see my payment, and cannot understand why this has not been done. They supp**** me with a Ref Number again ********** 225 Jeffrey Moshoka, he said everything will be sorted out by close of business on the 20-03-2018. This morning i received yet again a sms saying that they cannot close my account because there is still an amount outstanding, really?????? Ref ********** , called in again, and the same story starts all over again, they dont know why there is a problem, and have excilated it to complaints, this is NO longer good enough, this is patetic. This needs to be resolved today. I honestly dont know why this needs to be excilated to so many departments. I have settled, pay in full on the discounted amount. AFRICAN BANK you are useless.