Very bad feedback, response and assistance

I app**** for a loan 4 days ago, handed in all the correct paperwork and was forthcoming with any additional information required. The feedback in terms of the process has been very poor, never mind that I have had to go back and forth to the branch 3 times. Now there is a small issue that could easily be resolved with a phone call to my payroll regarding my UIF deduction - but once again I have had no feedback. My payslip reflects my nett salary, which reflects on my bank statements - I have even offered additional payslips over 3 months. Surely my business is of value that a phone call to my head office payroll department would resolve the issue - or is it just too much additional work for someone to do? It is a SIMPLE phone call to my supervisor in payroll - for a big national JSE listed Company in South Africa.<br> Please assist in clearing up this matter. <br> Janine