Very bad experience my mom could die they telling me 72 hours

They have still not reversed the money, I called and spoke to a Lebo Lesajame and she mentioned to me that a woman by the name of Caroline Lisa 1 is handling my case, il have to wait 30 days for my 500 rand a mistake they have made......I will make sure they are punished if those monies are not reversed in the next hour

Could you please refund my monies as it's for my mom's medication immediately, I am not leaving it here...

This woman can pass away while you screaming turn around times for a lousy 500 rand...I'm gng viral with this with all the names I spoken to, recordings everything if you do not reverse my funds

I am ready to resolve the matter now but only have a half hour please refund the money the pharmacy called me 3 times already it is for my mom's heart medication if something happens to her il make sure you are kiabke for this, everyone who hung up the phone and bout me on blast I have you names .....

I was called now and they informed I must just wait 30 days and there is nothing they can do about it , and it's there fault.....!!!

Afrikan bank has still not reversed my 500 rand that disappeared once I withdrew it at an FNB atm , they simply informed me I can wait a month, this is unacceptable, that money is for my mom's medication and she has a heart issue....the agenti loased with is treating this lightly and left me on blast, her name is Lisa , I really need the money back as it was not my fault

My name is Nathan Ederies and I made the withdrawal 3 days ago and they informed I will get my money back only after a month what the hell, it's for a sick woman...THEY made the mistake ......I'm going to make sure all the agents I loased with pays for this unless my money is reversed today

Visited a branch again this morning and spoken to a consultant they are refusing to refund and I must just wait I spoke to a consultant named Sophia Mosebi, this is unacceptable!!! it's been a week and it's there mistake,I need! The money my mom is getting worse...today! Still..it was afrikan banks mistake

This is becoming pathetic and they are sounding like brokent record repeating themselves,

"We have escalated the matter for the 6th day now", the 500 rand has still not being reversed into my account, fo GOD sakes its a old womans medication monies, if something happens to her this is going to be on your company and your reputation and all those informing me about it wil be resolved,I have the names, recordings as well, can you kindly reverse the monies into my account I also have a screenshot indicating on the day that it was a technical issue on Afrikan banks sidee, why in GOD's name are they saying I must wait so long, this is a special case as it involves someones health, you have no idea how BAD this is going to make your company look, please make sure it is reversed immediately....It is required as in yesterday...

This incident occured on 11-11-2025 and I still have not received andy progress or the matter being resolved, The ombudman is also looking into the matter, however if the 500 rand is not resolved and placed back its really going to not make people want to use you as a bank as money required for health purposes should be prioritized, in this case you guyys are makng me do the run around for your mistake and I will be articulate with this, to make sure you pay for the mistake, its a costly one and you making it very complicated, please just reversethe 500 rand....its that simple

I even asked FNB for the footage of the day and FNB has said AFRIKAN bank supposed to have reversed your monies immediately, why are they sending you back to us , if it was our clientthe money would of been in the account the same day,...this is pathetic service....your transactinal fees are amazing but your response times on handlng serious situations are extremely bad and that is going to be your downfall, please refund y monies, your call center staff leaves teh phone and keeps me hanging until I eventually put thephone down, what kind of a service is this, they even raise there voices at the client...