Very angry

Item: African Bank
Rating: 1
Author: Chantal H

I have paid-up African Bank then on the 3June2025 they took the full installment again i called for a refund today the lady told me on the other end my online profile is block i need to go to a branch and the nearest branch is a 100km from me they took my money very easy and cant give it back now i have to spend money to go to a branch I'm very angry

Helpful (0)

Replies (5)

African Bank's replyOfficial

06 Jun 2025, 09:58

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's reply06 Jun 2025, 09:58

Official

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Chantal H's updateReviewer Update

06 Jun 2025, 10:14

I did spoke to them they are the one's that told me i must go to a branch as my online profile is block and i cant go to a branch

Chantal H's update06 Jun 2025, 10:14

Reviewer Update

I did spoke to them they are the one's that told me i must go to a branch as my online profile is block and i cant go to a branch

African Bank's replyOfficial

06 Jun 2025, 10:54

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's reply06 Jun 2025, 10:54

Official

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Chantal H's updateReviewer Update

06 Jun 2025, 14:09

Hi i have receive the refund just now thankyou

Chantal H's update06 Jun 2025, 14:09

Reviewer Update

Hi i have receive the refund just now thankyou

African Bank's replyOfficial

06 Jun 2025, 14:28

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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African Bank's reply06 Jun 2025, 14:28

Official