KP
Karabo P
1 reviews | Active since Apr 2026
02 May 2026, 10:32
Verification
I called African bank 3months ago to cancel my card after I lost it. I went to the branch several times to get a new card and register for cellphone banking but they said they couldn't verify my fingerprints but they printed me a pocket account card instead of myWorld account. Till to date when I got there they just tell me they can't verify me , no way forward. What about my funds in my World account? I have been to the branch several times. Why can't they verify me with a selfie and have me reset my app credentials so i can make transfers on my own? Call me..NAME:Gabriel Matiya CELLPHONE:O*** PASSPORT #:MA639222 EMAIL:***
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African Bank's replyOfficial
02 May 2026, 13:11Thanks for speaking up and calling us out. If your finger prints fail at the branch, a consultant will provide you with a DHA document to take to Home Affairs for your finger prints. Once you complete the Home Affairs process, you will get a completed Verification document which you can take to any nearest branch or submit it so that we can help you further.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply02 May 2026, 13:11
Official
Thanks for speaking up and calling us out. If your finger prints fail at the branch, a consultant will provide you with a DHA document to take to Home Affairs for your finger prints. Once you complete the Home Affairs process, you will get a completed Verification document which you can take to any nearest branch or submit it so that we can help you further.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***