Useless service

I wish there was an option to not select a star.

African Bank staff have no idea what its like to sit on the other side of the desk or phone and have to deal with all the red tape.

I had an account over 10 years ago. The account was handed over to your attorneys.

I was provided a settlement letter from Concept recoveries and paid the full amount reflected on the letter.

I received a paid up letter from them and submit the letter to all the credit bureaus only to be told 3 months later that the account is not paid up and that I am still owing a balance. In that time I try calling your call centre who cannot help me because I cannot confirm a cellphone number I used over 10 years ago. I go into a branch and they cannot help me because my fingerprint wont work and that I must go to home affairs!!!! all because I just need my account to reflect as paid up?

People work, we dont have time or leave to just go sit in home affairs. I am not asking for a loan, I have paid it up.

Friday, I decided to pay the extra balance I was advised of. I call this morning and the lady cant help me on the line. Why? cellphone number again.

I went through to your collections department who have confirmed that the account is now paid up and that I have to call customer service for a paid up letter. How??? when they cant help me because of the cellphone issue??? My opinion is that this is simple. I sent proof of payment, why can African Bank not just reply to my email with a paid up letter?

I am so annoyed and angry beyond my core with this nonsense. GOSH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!