Useless

I app**** for a personal loan on 6 Sept 2021, uploaded all my documents on the app and also emailed all my documents. No response on emails and they keep asking for my payslip to be uploaded because it is unclear. Called customer service they just say they will escalate it and that there is a backlog. Went into a branch to find the employees sitting on the couches chatting and also not being any help just saying if I uploaded everything I must wait for feedback.

I dont understand what the problem is as my payslip is not unclear at all and I have uploaded it in 3 different formats.

I think they just dont really actually want to help you they just pretend to want to help you.