sB
simone B

1 reviews | Active since Jun 2015

08 Jul 2015, 14:23

Useless and Poor Service. Helpless Customer

I have called African Bank headoffice since Monday 06th July 2015.<br> I was referred to an attorney. i called yesterday only to be referred back to the African Bank Call centre<br> Today i called 3 times. only to be given a different number and different attorney to call. <br> i get sent from illar to past and dont get any help. <br> All i want to do is pay this account. <br> I called again now at 02:02pm after having been given the wrong number again. Each time i must answer questions as if my ID is not verification enough. The consultant i spoke to Nonathlya - i expressed my frustration yet she contiuned to ask me questions and not help me. <br> When i asked her for the manager she refused. <br> I am tired of the poor and useless service and being sent Pillar to POst<br> 7 Calls in 3Days and i still dont have the feedback!!!<br> SOMEBODY HELP i JUST WANT the RIGHT INFORMATION!!!<br> Someobody Call me PLease i am at my Wits end with African bank!

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Replies (1)
African Bank
African Bank's reply08 Jul 2015, 16:28
Official
Hello SimoneBed,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Zelda Moloana