Useless African Bank service

The worste of the worste. My uncle and dad opened 4 months accounts and we keep deposit money but funeral policies dont get deducted. On 31 Dec we deposit money at Checkers and to date no money reflect and once again policies have not neen deducted. So this will be month 2 bo deduction. When we call they wana speak to my uncle and dad byt because they speak Afrikaan we were informed by Nontokozo Msibi they cannot be assisted as they must speak English. Should something happens to them and we must claim i will keep this as reference.

Sort out this incompetence at your company urgently