Useless African Bank employees that causes confusion.

Last week an employee from African Bank called me to inform me that I've been paying my payments into the incorrect account. He then gave me the "correct" details. I made the payment. Now I was contacted by some arrogant lady from AB to inform me that they did not receive any payment, but that I made only one payment towards the loan account. She arrogantly insisted I send proof of payment, even though she sees the payment on the statement. How is it possible that your employees are so confused and untrained that they give incorrect details to your customers? Or are they deliberately doing it as to ***** the money later on for themselves. I will NOT make any further payments, untill an apology is sent to me from the guy who messed up this process and till after I get feedback from OBBSA. Please get some employees with at least some intelligence and knowledge about your company and clients.

You stink big time.