CM
Chanel M

1 reviews | Active since Oct 2017

02 Nov 2017, 09:28

Useless

These responds on hello peter from African bank is just nonsense in my opinion. It is automated to make them look good. But actually they do nothing about these complaints. I'm trying to get a settlement on my account. You would figure that they would get back to you asap to get the money but no, I need to call and be put on hold and transferred and promises made to be called back. But nothing really gets done. Every time I come to hello peter asking them to contact me, first and second time someone did contact me, but now? Nothing. Just automated responses but no action. And I am still waiting.... Really guys, I just want to pay my accounts.....

0
Replies (3)
African Bank
African Bank's reply02 Nov 2017, 12:19
Official

Dear Ms Mostert

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.


Talk to you soon.


Your African Bank Support Specialist team
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CM
Chanel M's update03 Nov 2017, 08:29
Reviewer Update
This is just crazy! I still don't have an answer. can the correct people contact me please. I would like to speak to a manager in the collections department. Seriously! Doesn't help you phone me or email me but still don't come back with any answer. Promises promises!!!!!!!!!!!!!!!
African Bank
African Bank's reply03 Nov 2017, 14:16
Official

Dear Ms Mostert

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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