Urgent Complaint: Unresolved Account Hold and Request for Immediate Closure – ***

Dear African Bank Customer Service,

I am writing to express my deep frustration regarding the status of my account with African Bank, which has been put on hold without resolution. Despite receiving an SMS notification a week ago confirming that the issue had been resolved, I am still unable to access my account or perform any transactions.

This account is linked to a stockvel, where we manage deposits and payouts of up to R200,000 monthly. This situation has not only disrupted our operations but has also caused significant dissatisfaction among stockvel members, who rely on timely payments.

My case has been escalated to the forensics department several times, but each time, I am merely asked for my contact number with the promise of a callback, which never materializes. The delay and lack of response is unacceptable.

I request an immediate resolution to unlock my account, so I can withdraw all my funds and proceed to close this account permanently. I expect prompt action on this matter and clear communication on the next steps.

Kind regards, Bulelwa Mandyoli