URGENT APP QUERY

I have been trying to reset my African Bank App with assistance of customer service over the phone for weeks no luck, until i went to the branch 24/01/2023 and still no one was able to reset my profile, i was at the branch for 2 hours , while i was there i spoke to 3 different customer service consultant , one of the was Kgomotso i believe is on of the team leaders. i got on the line with them, as i am holding, it is 22 minutes and still no assistance. I am not happy with the service and would like African bank to advise me why i still need to choose them and also reset this profile by 15h00.