LL
Lee L
1 reviews | Active since Aug 2014
19 Mar 2019, 12:10
Upsetting service from Matero
African bank called me on the 14th of March to confirm my debit order. In the process I spoke to Matero Ntutu whom i rrquested to settle my credit card and then close it.
To my surprise today when I spoke to Lerato who hung up and I had to call again and spoke to Foster who advised that the credit card isnt closed and they will debit my account tomorrow. The reason I paid off that credit card was so that I dont get debited tomoro . Now I must call them tomorrow and waste my time to process a refund whereas they could have done the correct thing from the onset. Really ****ed at this service
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Replies (2)
African Bank's replyOfficial
19 Mar 2019, 15:14 Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Talk to you soon.
Your African Bank Support team ***
African Bank's reply19 Mar 2019, 15:14
Official
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Talk to you soon.
Your African Bank Support team ***
African Bank's replyOfficial
20 Mar 2019, 14:15 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
African Bank's reply20 Mar 2019, 14:15
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***