UPSET CLIENT

Dear Sir/Madam,<br> <br> As per a very loyal customer to African Bank since Credit Indemnity I havent missed one installment till Janaury 2016. I am very dissapointed in African Bank, I missed my January installment I than phoned to speak to one of your consultants in mid February to make payment arrangements instead the lady told me its to early as per the debit will be running towards the end of March, I than received an sms from African Bank saying they will take an additional R1200 towards my arrears to start clearing my arrears, at the end of March they double debited my account, I than phoned in spoke to several consultants giving me 5 different stories and today finally one consultant told me that they cannot refund me the money back, this is very dissapointing.