NM
Nonjabulo M
1 reviews | Active since Jul 2015
18 Jul 2023, 12:49
Upset at the affected credit score
Good day,
I was checking my credit score on Experian after getting a notification that my score has gone down, and I discovered that it went down because I was listed as someone who is in arrears by a month by the bank and I am not because all my accounts are up to date and have been since I took the loan and the credit card. I have never failed at making payments and this is highly upsetting.
I need them to sort this out immediately so that my score can go back up.
Helpful (0)
Replies (11)0
Replies (11)NM
Nonjabulo M's updateReviewer Update
18 Jul 2023, 12:52Just to add here according to Experian, my credit card is the one that is in arrears by a month now.
NM
Nonjabulo M's update18 Jul 2023, 12:52
Reviewer Update
Just to add here according to Experian, my credit card is the one that is in arrears by a month now.
African Bank's replyOfficial
18 Jul 2023, 13:49Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Jul 2023, 13:49
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
NM
Nonjabulo M's updateReviewer Update
18 Jul 2023, 14:55Please call again because I don’t have your missed calls and your number doesn’t show
NM
Nonjabulo M's update18 Jul 2023, 14:55
Reviewer Update
Please call again because I don’t have your missed calls and your number doesn’t show
African Bank's replyOfficial
18 Jul 2023, 18:06Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Jul 2023, 18:06
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
NM
Nonjabulo M's updateReviewer Update
18 Jul 2023, 18:11Call me back, you dropped the call when I answered.
NM
Nonjabulo M's update18 Jul 2023, 18:11
Reviewer Update
Call me back, you dropped the call when I answered.
African Bank's replyOfficial
19 Jul 2023, 08:25Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Jul 2023, 08:25
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
NM
Nonjabulo M's updateReviewer Update
20 Jul 2023, 10:08I haven't heard back from African bank and I called this morning and spoke to Thuli who dropped the call on me.
NM
Nonjabulo M's update20 Jul 2023, 10:08
Reviewer Update
I haven't heard back from African bank and I called this morning and spoke to Thuli who dropped the call on me.
African Bank's replyOfficial
20 Jul 2023, 10:49Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply20 Jul 2023, 10:49
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
NM
Nonjabulo M's updateReviewer Update
25 Jul 2023, 12:42This issue has never been resolved, at this point I am not sure what is happening and my score went down again for the second time and this time it took a huge drop.
NM
Nonjabulo M's update25 Jul 2023, 12:42
Reviewer Update
This issue has never been resolved, at this point I am not sure what is happening and my score went down again for the second time and this time it took a huge drop.
NM
Nonjabulo M's updateReviewer Update
27 Jul 2023, 11:08This has taken way too long and I should have received a response by now and to me this shows how much that I am not being taken serious. Since 18 July and today is the 27th and you are telling me that the concern has been escalated to your internal complaints department!!! I am getting tired of having to write to this platform to get your attention. All I need is the answers, is that hard to ask
NM
Nonjabulo M's update27 Jul 2023, 11:08
Reviewer Update
This has taken way too long and I should have received a response by now and to me this shows how much that I am not being taken serious. Since 18 July and today is the 27th and you are telling me that the concern has been escalated to your internal complaints department!!! I am getting tired of having to write to this platform to get your attention. All I need is the answers, is that hard to ask
NM
Nonjabulo M's updateReviewer Update
27 Jul 2023, 12:42I just missed the call from you a minute ago, can someone please call me back?
NM
Nonjabulo M's update27 Jul 2023, 12:42
Reviewer Update
I just missed the call from you a minute ago, can someone please call me back?