upset

good day

I really need African bank to understand that I want to put a stop order on my account so that my account gets paid. I am fully aware that my account is in arrears and what is the use of the bank being there and not adhering to a customers request. I want to cancel the debit orders and load a stop order on my account. currently I am really struggling and the lady that assisted me do not understand what I am talking about and she was talking so fast that I had to stop her and made her repeat what she said. she then put me on hold and got back to me with no good solution to my request. please sort this out and please no **************, oh and I will only take phone calls until 16:30pm after that it is my personal time with my child, which I am raising alone.