Upgrade the convenience level please?

It seems as though more effort should be made to assist customers that literally cannot get to a branch to complete an application. I app**** on the 4th of February and I would have preferred a consolidation loan to cover my existing loan with African Bank (which was processed online) and a few others, but instead I get an additional loan offer (which doesn't really consolidate much... ironic seeing as I app**** for a CONSOLIDATION LOAN) and it must be done in branch? I only get 30 mins lunch during the week and on Saturdays I have to run around and take my daughter to her activities which doesn't leave much time for sitting at a branch for half an hour. :( PLEASE can someone try to assist with this? Number one convenience would be a loan offer that settles the initial loan and settles my smaller loans and leaves me enough to take care of a few other emergencies. Second convenience would be that I can get it done from my desk - not have to wait in a queue in a bank and wait for someone to look at documents that can be emailed.... this is how things are done at most other banks now? (And thank you to the staff that have been trying to help... )