Updating of information

Account number *** I am extremely disappointed with the way African Bank has handled my account information on the credit bureaus.

African Bank has confirmed in writing that my debt is prescribed and that I no longer owe the amount. However, despite this confirmation, the account is still reflecting on my credit profile with an outstanding balance.

I have contacted African Bank and requested that the relevant credit bureaus be updated to reflect the correct information. I have also provided/obtained the necessary prescribed debt confirmation letter, but the information has still not been corrected.

This is negatively affecting my credit profile, even though African Bank has already confirmed that the debt is prescribed. I believe that once the bank has confirmed that the debt is no longer enforceable, the credit bureau information should be corrected accordingly.

I am requesting that African Bank urgently:

1. Update all relevant credit bureaus with the correct information. 2. Remove the outstanding balance and incorrect listing associated with the prescribed debt. 3. Provide written confirmation once the updates have been submitted and processed.

I hope African Bank will take this matter seriously and resolve it without further delays.