DG
Debbie G

1 reviews | Active since Jan 2016

12 Apr 2016, 11:17

Updated Report

We were under admin for 6 years, but March 2016 we paid the admin in full, and was advised that we should send our 74u certificate to African Bank to instruct transunion to update our credit record. We did that weeks ago. today when my husband phoned African Bank head office the lady was very rude, and told my husband if he cannot remember his old telephone number,( is not in use for 10 years) that she cannot help him to update his information on their system. We has been struggeling for weeks on end to get his sorted. they have a bad attitude against their clients.

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Replies (1)
African Bank
African Bank's reply12 Apr 2016, 12:10
Official
Hello Debbie1986,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***