AG
Arthurnatious G

1 reviews | Active since Jun 2016

17 Aug 2016, 09:09

Update of Payment profile on Trans Union

<p>Good Day,</p> <p><br />My name is Tanyaradzwa Arthurnatious Gwanzura.</p> <p><br />I am an African Bank customer and I also have 3 accounts that were previously in bad debt status with African Bank and I have paid up those accounts in May 2016 and closed them. However, African Bank still has not updated my payment profile with Trans Union to show that those 3 accounts have been paid up and are now closed.</p> <p><br />This is affecting my ability to acquire credit from other Financial Institutions. May you please attend to this issue as a matter of urgency as am now left with no choice but to take this matter up to the ombudsman. I have requested for my accounts profile to be updated through the Call Centre a number of times.</p> <p><br />The accounts in question are listed below;</p> <p>1. ********** 001</p> <p>2. ********** 002</p> <p>3. ********** 003</p> <p><br />Looking forward to hearing from you</p> <p><br />Regards,</p> <p><br />Arthurnatious Gwanzura</p> <p> </p>

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Replies (2)
African Bank
African Bank's reply17 Aug 2016, 11:57
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

AG
Arthurnatious G's update23 Aug 2016, 07:54
Reviewer Update

Good Day,

My issue is still outstanding! I got a call from African Bank last week and was informed that my issue will be resolved by today 23/08/2016 and this is not the case. Can someone call me back and give me proper feedback.