GM
Gugu M
1 reviews | Active since Sept 2012
02 Apr 2026, 07:57
Update my ITC profile accordingly
In October last year I settled my African Bank credit card that was handed to GL attorneys, got the pop and paid up letter that account is settled, but ITC was never updated til this day. I’m bouncing like a tennis ball between these 2 for them up update the ITC records, account still says ‘arrears’ none of them can assist!!!!!
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
02 Apr 2026, 10:08Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply02 Apr 2026, 10:08
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
GM
Gugu M's updateReviewer Update
02 Apr 2026, 10:10Please call me on the number on your records ending 9399
GM
Gugu M's update02 Apr 2026, 10:10
Reviewer Update
Please call me on the number on your records ending 9399
African Bank's replyOfficial
02 Apr 2026, 11:04We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply02 Apr 2026, 11:04
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
02 Apr 2026, 11:05Complaint Reference Number: ***
Your African Bank Support Specialist Team
***
Your African Bank Support Specialist Team
***
African Bank's reply02 Apr 2026, 11:05
Official
Complaint Reference Number: ***
Your African Bank Support Specialist Team
***
Your African Bank Support Specialist Team
***
GM
Gugu M's updateReviewer Update
02 Apr 2026, 12:58Response from GL attorneys
Good day, Ms Mdluli,
We hereby acknowledge receipt of your email, contents of which have been noted.
Please be informed that, as a general rule, we neither list nor update the details of individuals or legal entities with any of the credit bureaus (ITC/Experian, etc.) The credit providers are responsible for listing clients -- who default on payments -- with the bureaus, as well as updating their profiles after having settled the defaulted accounts. Kindly contact African bank, as they will be able to assist you with the matter below.
Good day, Ms Mdluli,
We hereby acknowledge receipt of your email, contents of which have been noted.
Please be informed that, as a general rule, we neither list nor update the details of individuals or legal entities with any of the credit bureaus (ITC/Experian, etc.) The credit providers are responsible for listing clients -- who default on payments -- with the bureaus, as well as updating their profiles after having settled the defaulted accounts. Kindly contact African bank, as they will be able to assist you with the matter below.
GM
Gugu M's update02 Apr 2026, 12:58
Reviewer Update
Response from GL attorneys
Good day, Ms Mdluli,
We hereby acknowledge receipt of your email, contents of which have been noted.
Please be informed that, as a general rule, we neither list nor update the details of individuals or legal entities with any of the credit bureaus (ITC/Experian, etc.) The credit providers are responsible for listing clients -- who default on payments -- with the bureaus, as well as updating their profiles after having settled the defaulted accounts. Kindly contact African bank, as they will be able to assist you with the matter below.
Good day, Ms Mdluli,
We hereby acknowledge receipt of your email, contents of which have been noted.
Please be informed that, as a general rule, we neither list nor update the details of individuals or legal entities with any of the credit bureaus (ITC/Experian, etc.) The credit providers are responsible for listing clients -- who default on payments -- with the bureaus, as well as updating their profiles after having settled the defaulted accounts. Kindly contact African bank, as they will be able to assist you with the matter below.
African Bank's replyOfficial
02 Apr 2026, 13:25We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply02 Apr 2026, 13:25
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***