BM
Boniswa M
1 reviews | Active since Sept 2016
06 Nov 2019, 15:05
Update my credit profile please!!!
My African Bank loan was sold to a third party months ago. It has since been paid up with such third party and they even updated ITC. But African Bank fails to updated ITC on the original loan and keep referring me to the third party. I'm being sent from pillar to post with no resolution to this matter which is negatively affecting my credit score.
I sent documents to *** confirming that the loan is paid up, but I keep being told about a new turn around time with each follow up. Please fix this!!! Update account number *** as settled immediately.
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Replies (3)
African Bank's replyOfficial
07 Nov 2019, 13:47Good day
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you.
Please provide us with proof that AB did not update your profile with the bureaus.
Send it to Customerdocuments at african bank, for further investigation.
We hope to hear from you soon.
Your African Bank Support team ***
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you.
Please provide us with proof that AB did not update your profile with the bureaus.
Send it to Customerdocuments at african bank, for further investigation.
We hope to hear from you soon.
Your African Bank Support team ***
African Bank's reply07 Nov 2019, 13:47
Official
Good day
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you.
Please provide us with proof that AB did not update your profile with the bureaus.
Send it to Customerdocuments at african bank, for further investigation.
We hope to hear from you soon.
Your African Bank Support team ***
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you.
Please provide us with proof that AB did not update your profile with the bureaus.
Send it to Customerdocuments at african bank, for further investigation.
We hope to hear from you soon.
Your African Bank Support team ***
BM
Boniswa M's updateReviewer Update
08 Nov 2019, 13:01Documents sent, I guess I have to wait for another turn around time... just my luck!
BM
Boniswa M's update08 Nov 2019, 13:01
Reviewer Update
Documents sent, I guess I have to wait for another turn around time... just my luck!
BM
Boniswa M's updateReviewer Update
11 Nov 2019, 12:53African Bank, your service is pathetic!!
BM
Boniswa M's update11 Nov 2019, 12:53
Reviewer Update
African Bank, your service is pathetic!!