Update Credit Bureau Profile

I have recently managed to get my arrears up to date with one of your products I have, but it is now severely impacting my credit profile. I have send several emails to your customer service department requesting feedback but to no avail. I had to go physically to one of your branches and make payment, and ask to the consultant to send a request. Either he was lazy or not willing to do it, hence why I am asking to update my account status on your side, as well as the status on the various credit bureaus.