************* and ********** Bank that refuses to give customers proof of contract cancellation in writing

<p>I previously laid a complaint about African Bank and their **********/ False contract, they contacted me on my cell number and made false promises about sending me a written confirmation that proves that I don't have any contract with them.</p> <p> </p> <p>I called the branch (Cresta Mall) where I finalised my credit card application to follow up on the promised written document that states that I have no contract nor credit card with them as they have cancelled it.</p> <p> </p> <p>I requested to speak to Mzwandile (the consultant who assisted me) and I was told that he is no longer at Cresta branch. The guy named Mpho insisted that I tell him what I need help with and he will assist.</p> <p> </p> <p>I told him what my complaint was about and I stated that I'm still waiting for the document African Bank had promised to send me. He told me that the contract I signed with them means nothing and if they verbally tell me that it has been cancelled I should believe that.</p> <p> </p> <p>I told him that according to my understanding, a signed contract with accepted terms and conditions is binding and should there be a termination of a contract, it should be stated in writing as that protects consumers against any financial or legal disputes in the future. I asked him to read the contract I signed with African Bank before he tells me that it means nothing.</p> <p> </p> <p>He told me that he will speak to his manager and he will get back to me before 12PM which he never did. At 2:24PM I called to find out what the manager's response was. Mpho told me that he hasn't spoken to the manager, I asked him to at least speak to the manager before the end of business today. He said the bank is too busy and it would be better to come and do the re-application at the branch or I can go to a branch that is close to me. What is wrong with African Bank???</p> <p> </p> <p>I was seriously shocked when Mpho made it clear that I'm not going to get a document stating that I don't have any form of contract with them. Why are they refusing to give me something in writing? Instead, they are telling me to do a re-application . You send people contracts, cancel them without notifying them, refuse to give them something in writing stating that you cancelled a contract with them and you tell them to re-apply. </p>