Untransparent Handling of Clients Matters

There's no transparency and truth when handling customers accounts/queries,I voice these reasons because firstly your'll handed out my account to attorneys under false reasons and secondly even when your'll have done so but still you as African Bank go on and debit my account but on the other side the recovery company you sent to handle this matter keeps on pastering me to pay them also. I've explained to the recovery company that in order for me to pay them,I'll be able to do so when African Bank has credited me back the amount debited on the 24th April 2018 which hasn't happened up to now.