Uns****ed stuff

After months of pestering from African Bank wanting me to pay a prescribed debt of more than 7yrs. I finally made arrangements with them to pay the account. I make payments on a weekly basis depending on money I get from my sales. About 2/3weeks ago I phoned the Call centre requesting for a statement and a recon on my account and the consultant I believe her name was "Wanzy" could not gave me an incorrect balance when I queried I was told to forward my bank statement to their client services email of which I did but I have yet to receive feedback. All I want is an updated statement with the correct balance so that I can get you guys off my bac*****!