UNSATISFIED CUSTOMER SERVICES

I have approached African Bank on Saturday, 23 May 2015 to provide myself with a settlement letter. I have made payment by way of EFT on Sunday, 31 May 2015 and cleared immediately with FNB so that it would reflect as soon as possible at African Bank. During my conversations and various email correspondence with <br> Phumudzo Thanyani and telephone conversation with Mrs Vijay Govender I have stressed out the urgency of receiving a paid up letter. Now all of a sudden their are various reasons why Phumudzo Thanyani cannot provide me with a paid up letter even though I have provided him with proof of payment. I am very unhappy as I have gone out of my way to settle the account and now when I request African Bank to assist me they have several reasons not to assist me. I will never advise other people to go to African Bank as they are not willing to meet you halfway given the circumstances. Never again will African Bank be a part of my life!!!!!