Unsatisfied

Good day i have made a previous complaint on hellopeter on the 28th of july and the part in brackets is the exact complaint. The date specified i was at work and received two phone calls from african bank right after each other but unfortunately i was not able to answer at that moment. I was provided with a contact number in the reply from african bank on hellopeter. I phone thrice and with each time i was not able to be assisted as my claim that i initially emailed for was not even on record and i was told it takes a month to get a response but yet the website says it takes 48 for the claim to be logged. I also left a reply on hellopeter to be phoned back and im still waiting(I put in a insurance claim from african bank to cover my payments as i am on short time and i still have not had a response from them after i have sent a email to 3 different emails.. Today my installment was deducted and i need it to be reversed. This would be the second time i would be putting in a claim and having to go through this same procedure as i dont get any replies.) I am at work today and would appreciate it if you could phone me after 10. Thank you kindly