Unsatisfactory service received from African Bank with regards to rewards promotion

I’m a deeply disappointed about the service I received from African Bank.The bank is currently running a rewards promotion and I haven’t received the rewards entitled to me.

I swiped 10 times and I received a sms stating that I qualified to receive a voucher from Shoprite and I will receive it end of the Month which was June 2021. I never received that voucher and I have been calling the rewards department, and I have been sent from pillar to post with customer service agents from one agent promising that the issue has been resolved ,to the next agent from rewards department Denise ,who has never updated me on the status of my case.

It is unfair of African Bank to run a promotion competition with false advertising which ends up frustrating their clients when they can’t deliver in their side. People should stick to other banks like Capitec Bank who keep there end of their deal!!!!!!!!!