UNSATISFACTORY SERVICE - ONLINE LOAN APPLICATION

My complaint is not about African Bank - just the person handling my personal loan application I app**** for a week ago. I have on numerous occasions emailed the requested documents to *** and ***. Chatted with Africanbank via WhatsApp chat several times to confirm documents were received. Was told they would get the person handling my application to call me - NO CALLBACK. I also phoned in few times - was again asked to resubmit documents. Today, a week later I'm told my ID was received, you will be reviewing my documents and application today. Then I get another sms requesting documents. I call Africanbank again, this time the person keeps me on hold to check ID was received with bank statements - you are waiting on my paylips - which I have already sent multiple times. I emailed it again today and this time the woman handling my loan application calls very surprised and unaware that she had to call me with an outcome of my application? She then proceeds in asking me to send my payslips to her Supervisor - and the email address she spelled out bounced back - ***. Can you please get someone else to handle my application - no matter what the outcome is. I work from home and very busy with work - so I don't have time to have to follow up on my application if this process is expected to be less stressful than this experience.