UNSATISFACTORY SERVICE

On 25/10/19, I logged a query for a refund of R16 220.00. 30/10/2019, Am automated e-mail was sent to me acknowledging receipt of my proof of payment.

I make daily follows, on when my refund will be paid. 06/11/2019, Rolivuwa confirmed by refund will be paid on even date, and a telephone call thereafter to confirm payment has been made. Sadly, no funds have been received as at today.

07/11 -Call centre superviso Koketso, informs that the refund query was only logged 06/11 , and she will escalate with no turn-around time.

This type of non customer service is pathetic. This is the reason why I closed my accounts with African Bank.

They have no sense of urgency and customer satisfaction

So to anyone who is thinking of taking up any of their products, think twice.

I regret ever doing business with such an *********** bank.