Unsatisfactory Service

<p>On the 6th April I called to apply for a loan. I was told that I qualfy for X amount. I was happy with that, so I told the consultant Thabo to go ahead with the application. I was told to send through the documents. Payslip, Proof of Residence, Bank statements and ID. He said because my address was on my bank statement there was no need to send through Proof of Residence. He gave me the email address. I sent through the paperwork on the 6 April 2017 and again on the 8th April and again on the 13 April. On the 18 April I receive an email saying they are waiting for a clear copy of my ID. This is the first time I heard from anybody. I sent through another copy. A day or 2 later I received a call from a lady wanting to know where my Proof of Residence was. I said I was told because my address is on my Bank Statement I didnt need to produce one. It wasnt a problem anyway. At the beginning of last week I had a missed call from AB so I called back. The lady that answered the phone took down my ID no. and told me to hold on, 3 min and still nothing. I havent heard anything since then. This morning I called to find out what's happening with the application. I was told the application had expired. Have you ever. I called back 3 times after that and still havent been able to speak to anyone. I cannot complain about the service, there just isnt any. Initially the eagerness to assist impressed me and then everything just fell flat. </p>