Unresponsive to Insurance Claim

I have been a client of African Bank for several years and have managed my account religiously as can be attested by the manager of the branch Mrs Elizabeth Wolmarans. I had a great relationship with the bank and consultants alike. My nightmare with the bank began when I became ill and was placed on Disability on the 1st September 2013. Needless to say my financial position changed and therefore I decided to approach the Montague Gardens branch for advice. I was then reminded of the insurance policy and given forms which was duly completed together with substantiated documentation. My last payment made was 30 October 2013.<br> This was when the nightmare commenced. Every 2nd or 3rd week consultants would phone for outstanding payments and everytime explanations had to be submitted together with proof that the claim for insurance was made. The manager even copied me into her emails as request upon request were made to various departments. I have on record of probably in the region of 50 plus emails going to and fro.<br> Now I have received several emails and letters of threats of being blacklisted and being taken to court. African Bank your service really leaves.... much to be desired!!