Unresolved Logged calls
I have 2 pending queries, one which is 2 months old, and it was escalted on Monday for "Urgent" feedback, still nothing ***.
Then i had another call *** opened to reduce the limit on my CC, got sms stating it has been done, i went and looked, and it is not Done.
AB is really giving pathetic service with zero accountability, even when esclating to management.
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
24 May 2024, 09:24Other than one email stating someone will contact me, I have been ignored. But then again, this seems like the type of Service that African bank strives for
's update24 May 2024, 09:24
Reviewer Update
Other than one email stating someone will contact me, I have been ignored. But then again, this seems like the type of Service that African bank strives for
's updateReviewer Update
24 May 2024, 09:49Just got a copy-and-paste response again. So even though they "reply privately" it really does not mean anything.
's update24 May 2024, 09:49
Reviewer Update
Just got a copy-and-paste response again. So even though they "reply privately" it really does not mean anything.
's updateReviewer Update
28 May 2024, 09:32Still no feedback from the "Senior management" I have been promised feedback for 5 days now, thus far the entire process, since logging the first call, is 2 months. Yes that long to solve a query. They really don't care.
's update28 May 2024, 09:32
Reviewer Update
Still no feedback from the "Senior management" I have been promised feedback for 5 days now, thus far the entire process, since logging the first call, is 2 months. Yes that long to solve a query. They really don't care.