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Xxxxx X
1 reviews | Active since Jan 2015
10 Sept 2025, 17:49
Unresolved issue - African Bank ***** Department
I raised a dispute with the ***** department. I have been sent from pillar to post and the ***** department at African Bank is rendering unsatisfactory service. They don't respond to emails if I don't remind them to revert back. This has left me no choice but to post on this platform and hopefully get some assistance pertaining to this matter.
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
10 Sept 2025, 18:00Thanks for speaking up and calling us out. Your account is currently blocked due to an overdue compliance update. Please visit your nearest African bank with a proof of residence and your ID for FICA update.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply10 Sept 2025, 18:00
Official
Thanks for speaking up and calling us out. Your account is currently blocked due to an overdue compliance update. Please visit your nearest African bank with a proof of residence and your ID for FICA update.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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Xxxxx X's updateReviewer Update
12 Sept 2025, 09:15No no no. This is not about a blocked account. Don't you think it's appropriate to at least ask what the issue is before commenting? This is not how support specialists should address an issue.
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Xxxxx X's update12 Sept 2025, 09:15
Reviewer Update
No no no. This is not about a blocked account. Don't you think it's appropriate to at least ask what the issue is before commenting? This is not how support specialists should address an issue.
African Bank's replyOfficial
12 Sept 2025, 11:10Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply12 Sept 2025, 11:10
Official
Hi there, I noted your earlier post and have provided a response there. Kindly confirm its receipt.