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Themediaproductions T
1 reviews | Active since Mar 2010
27 Jun 2023, 12:46
Unresolved complaints ***
I have been fighting for month now since 2007 with African Bank to stop debiting my bank account before 25th as contractually agreed!
This is after numerous call centre and collections agents have been calling me on the 23rd or 24th of each to tell me payment has not been received yet some months the payment actually goes off on the 25th like agreed. Subsequently one of your staff *******ly without my consent decided to change my banking details without my instruction and loading a payment arrangement.
Every month I have additional overdraft charges billed to my current account which still has not been credited back to me even after sending screenshots and bank statements
Sylvester Fraser, If I am not reimbursed by 30 June 2023 I am going to the Banking Ombudsman and National Credit Regulator for my refund including June 2023 and resolution.
Helpful (0)
Replies (17)0
Replies (17)TT
Themediaproductions T's updateReviewer Update
27 Jun 2023, 16:50What do you want to discuss about your thieving behaviour and ****s your call staff on recorded calls???? 27 June 2023 11:00 - 16:00 I'll be patiently waiting to hear what new lies is going to spewed on a "recorded" call after 6 months of waiting....
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Themediaproductions T's update27 Jun 2023, 16:50
Reviewer Update
What do you want to discuss about your thieving behaviour and ****s your call staff on recorded calls???? 27 June 2023 11:00 - 16:00 I'll be patiently waiting to hear what new lies is going to spewed on a "recorded" call after 6 months of waiting....
African Bank's replyOfficial
27 Jun 2023, 18:00Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply27 Jun 2023, 18:00
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
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Themediaproductions T's updateReviewer Update
28 Jun 2023, 11:49No problem, I'll just now proceed with Banking Ombudsman and National Credit Regulator escalation process...
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Themediaproductions T's update28 Jun 2023, 11:49
Reviewer Update
No problem, I'll just now proceed with Banking Ombudsman and National Credit Regulator escalation process...
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Themediaproductions T's updateReviewer Update
28 Jun 2023, 12:02formal reference number/Reference Id-806VRJ3E
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Themediaproductions T's update28 Jun 2023, 12:02
Reviewer Update
formal reference number/Reference Id-806VRJ3E
African Bank's replyOfficial
28 Jun 2023, 13:32Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply28 Jun 2023, 13:32
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
TT
Themediaproductions T's updateReviewer Update
28 Jul 2023, 07:13We approaching 01 August 2023 and still I have not been refund!!!
To make matters worse your agents think its okay to call me 07:00 and tell me my account is in arrears when on all previous recordings your staff agreed to removing all debits and payment date would me 01st of each month. Even more worse is your management team still hasn't bother to call me back since my previous interactions more than 1 calendar month ago!!!
To make matters worse your agents think its okay to call me 07:00 and tell me my account is in arrears when on all previous recordings your staff agreed to removing all debits and payment date would me 01st of each month. Even more worse is your management team still hasn't bother to call me back since my previous interactions more than 1 calendar month ago!!!
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Themediaproductions T's update28 Jul 2023, 07:13
Reviewer Update
We approaching 01 August 2023 and still I have not been refund!!!
To make matters worse your agents think its okay to call me 07:00 and tell me my account is in arrears when on all previous recordings your staff agreed to removing all debits and payment date would me 01st of each month. Even more worse is your management team still hasn't bother to call me back since my previous interactions more than 1 calendar month ago!!!
To make matters worse your agents think its okay to call me 07:00 and tell me my account is in arrears when on all previous recordings your staff agreed to removing all debits and payment date would me 01st of each month. Even more worse is your management team still hasn't bother to call me back since my previous interactions more than 1 calendar month ago!!!
African Bank's replyOfficial
29 Jul 2023, 11:34We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 Jul 2023, 11:34
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
TT
Themediaproductions T's updateReviewer Update
31 Jul 2023, 12:49Instead of "Samantha" calling both my 082 numbers on record which African Bank has been using she opts to call a 3rd party with the audacity to ask me to return her call!!!!
You're behaviour is just down right shocking and disgusting!!!
Poor customer experience and resolution is sure high on African Bank's employees agenda.
You're behaviour is just down right shocking and disgusting!!!
Poor customer experience and resolution is sure high on African Bank's employees agenda.
TT
Themediaproductions T's update31 Jul 2023, 12:49
Reviewer Update
Instead of "Samantha" calling both my 082 numbers on record which African Bank has been using she opts to call a 3rd party with the audacity to ask me to return her call!!!!
You're behaviour is just down right shocking and disgusting!!!
Poor customer experience and resolution is sure high on African Bank's employees agenda.
You're behaviour is just down right shocking and disgusting!!!
Poor customer experience and resolution is sure high on African Bank's employees agenda.
TT
Themediaproductions T's updateReviewer Update
01 Aug 2023, 08:19And again you debited my account 01 August for a debit order that was supposed to be removed and already paid 28 July already which is again going to send my account into overdraft and incurr additional fees which you still haven't refunded since all my previous complaints!!!! ZERO TELEPHONIC OR EMAIL CONTACT FROM AFRICAN BANK
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Themediaproductions T's update01 Aug 2023, 08:19
Reviewer Update
And again you debited my account 01 August for a debit order that was supposed to be removed and already paid 28 July already which is again going to send my account into overdraft and incurr additional fees which you still haven't refunded since all my previous complaints!!!! ZERO TELEPHONIC OR EMAIL CONTACT FROM AFRICAN BANK
African Bank's replyOfficial
01 Aug 2023, 09:31Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply01 Aug 2023, 09:31
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
TT
Themediaproductions T's updateReviewer Update
01 Aug 2023, 09:42So after your stole money AGAIN out of my bank account your collection team decides to give me 2 ring missed calls twices then you claim to have have made contact???
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Themediaproductions T's update01 Aug 2023, 09:42
Reviewer Update
So after your stole money AGAIN out of my bank account your collection team decides to give me 2 ring missed calls twices then you claim to have have made contact???
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Themediaproductions T's updateReviewer Update
03 Aug 2023, 20:54Your version of calling includes loading my number in an outbound dialler and making me hokd indefinitely for an agent to answer instead of a manager or executive head calling me directly?
Your "Simon" from Collections again failed to return the call as promised like the entire African Bank staff lies and makes empty promises.
To add even more fuel to the burning fire, your organization again debited my account after payment was done via EFT on 28 July 2023 before the agree 01st claimed manual payment captured all previous months...
DISGRUNTLED and DISGUSTED CUSTOMER since 2006/2007
Your "Simon" from Collections again failed to return the call as promised like the entire African Bank staff lies and makes empty promises.
To add even more fuel to the burning fire, your organization again debited my account after payment was done via EFT on 28 July 2023 before the agree 01st claimed manual payment captured all previous months...
DISGRUNTLED and DISGUSTED CUSTOMER since 2006/2007
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Themediaproductions T's update03 Aug 2023, 20:54
Reviewer Update
Your version of calling includes loading my number in an outbound dialler and making me hokd indefinitely for an agent to answer instead of a manager or executive head calling me directly?
Your "Simon" from Collections again failed to return the call as promised like the entire African Bank staff lies and makes empty promises.
To add even more fuel to the burning fire, your organization again debited my account after payment was done via EFT on 28 July 2023 before the agree 01st claimed manual payment captured all previous months...
DISGRUNTLED and DISGUSTED CUSTOMER since 2006/2007
Your "Simon" from Collections again failed to return the call as promised like the entire African Bank staff lies and makes empty promises.
To add even more fuel to the burning fire, your organization again debited my account after payment was done via EFT on 28 July 2023 before the agree 01st claimed manual payment captured all previous months...
DISGRUNTLED and DISGUSTED CUSTOMER since 2006/2007
TT
Themediaproductions T's updateReviewer Update
04 Aug 2023, 18:21Really? Humor me with your lies!!!
Your collections team has no issue harassing me minimum twice a day yet you can't reach me ...
Ever tried using email like your previously ****s did ?
Your collections team has no issue harassing me minimum twice a day yet you can't reach me ...
Ever tried using email like your previously ****s did ?
TT
Themediaproductions T's update04 Aug 2023, 18:21
Reviewer Update
Really? Humor me with your lies!!!
Your collections team has no issue harassing me minimum twice a day yet you can't reach me ...
Ever tried using email like your previously ****s did ?
Your collections team has no issue harassing me minimum twice a day yet you can't reach me ...
Ever tried using email like your previously ****s did ?
African Bank's replyOfficial
05 Aug 2023, 11:41Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply05 Aug 2023, 11:41
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
TT
Themediaproductions T's updateReviewer Update
05 Aug 2023, 13:42Your specialist sent 1 email as an interim reply then ghosted me for more than 2 months with ZERO FEEDBACK OR RESOLUTION
DAILY YOU PEOLLE THINK I HAVE TIME TO HOLD ON A CALL FOR AN OUTBOUND DIALLER WITH YOUR COLLECTION TEAM AND EVERYONE CLAIMIN THEY HAVE NO HISTORY TO MY COMPLAINT!!!!
ARE YOU JOKING OR JUST OUT TO PROVOKE ME FURTHE ????
DAILY YOU PEOLLE THINK I HAVE TIME TO HOLD ON A CALL FOR AN OUTBOUND DIALLER WITH YOUR COLLECTION TEAM AND EVERYONE CLAIMIN THEY HAVE NO HISTORY TO MY COMPLAINT!!!!
ARE YOU JOKING OR JUST OUT TO PROVOKE ME FURTHE ????
TT
Themediaproductions T's update05 Aug 2023, 13:42
Reviewer Update
Your specialist sent 1 email as an interim reply then ghosted me for more than 2 months with ZERO FEEDBACK OR RESOLUTION
DAILY YOU PEOLLE THINK I HAVE TIME TO HOLD ON A CALL FOR AN OUTBOUND DIALLER WITH YOUR COLLECTION TEAM AND EVERYONE CLAIMIN THEY HAVE NO HISTORY TO MY COMPLAINT!!!!
ARE YOU JOKING OR JUST OUT TO PROVOKE ME FURTHE ????
DAILY YOU PEOLLE THINK I HAVE TIME TO HOLD ON A CALL FOR AN OUTBOUND DIALLER WITH YOUR COLLECTION TEAM AND EVERYONE CLAIMIN THEY HAVE NO HISTORY TO MY COMPLAINT!!!!
ARE YOU JOKING OR JUST OUT TO PROVOKE ME FURTHE ????
TT
Themediaproductions T's updateReviewer Update
07 Aug 2023, 09:57Charlotte (Collections Supervisor) has the full details of my entire fight with African Bank after 30 minutes call, only to be dumped back to Customer Service, Paulina had ZERO CONTEXT of what needed to happen and after starting to explain AGAIN dropped the call after 6 minutes and hasn't bothered to attempt calling back!!!
I'm done with African Bank and closing all accounts you have access to *****ing my money and incurring additional charges.
ZERO DISCIPLINARY ACTION has been taken since January 2022 against the offending staff that continuously lie and never keep their empty promises each month since.
African Bank is not allower any access to any of my bank accounts
I'm done with African Bank and closing all accounts you have access to *****ing my money and incurring additional charges.
ZERO DISCIPLINARY ACTION has been taken since January 2022 against the offending staff that continuously lie and never keep their empty promises each month since.
African Bank is not allower any access to any of my bank accounts
TT
Themediaproductions T's update07 Aug 2023, 09:57
Reviewer Update
Charlotte (Collections Supervisor) has the full details of my entire fight with African Bank after 30 minutes call, only to be dumped back to Customer Service, Paulina had ZERO CONTEXT of what needed to happen and after starting to explain AGAIN dropped the call after 6 minutes and hasn't bothered to attempt calling back!!!
I'm done with African Bank and closing all accounts you have access to *****ing my money and incurring additional charges.
ZERO DISCIPLINARY ACTION has been taken since January 2022 against the offending staff that continuously lie and never keep their empty promises each month since.
African Bank is not allower any access to any of my bank accounts
I'm done with African Bank and closing all accounts you have access to *****ing my money and incurring additional charges.
ZERO DISCIPLINARY ACTION has been taken since January 2022 against the offending staff that continuously lie and never keep their empty promises each month since.
African Bank is not allower any access to any of my bank accounts
TT
Themediaproductions T's updateReviewer Update
09 Aug 2023, 12:45Are you intentionally trying to provoke me further with black replies ?
After your clowns have decided that it's okay to give me silent call all day yesterday when I answer???
Clearly you have no intention so I'm formally approaching the National Credit Regulator for resolution after 21 replies and ZERO RESOLUTION OR REFUND
After your clowns have decided that it's okay to give me silent call all day yesterday when I answer???
Clearly you have no intention so I'm formally approaching the National Credit Regulator for resolution after 21 replies and ZERO RESOLUTION OR REFUND
TT
Themediaproductions T's update09 Aug 2023, 12:45
Reviewer Update
Are you intentionally trying to provoke me further with black replies ?
After your clowns have decided that it's okay to give me silent call all day yesterday when I answer???
Clearly you have no intention so I'm formally approaching the National Credit Regulator for resolution after 21 replies and ZERO RESOLUTION OR REFUND
After your clowns have decided that it's okay to give me silent call all day yesterday when I answer???
Clearly you have no intention so I'm formally approaching the National Credit Regulator for resolution after 21 replies and ZERO RESOLUTION OR REFUND