Unresolved Complaint About Unprofessional Employee Behavior

It has been almost a week since I submitted a complaint regarding one of your employees who was unprofessional and nearly ****med me. I received a response stating that the matter would be escalated, but since then, I have not received any further communication.

Even if the investigation is still in progress, it would be common courtesy for your team to provide an update or at least acknowledge that the matter is being handled. The continued silence is disappointing and gives the impression that such complaints are not taken seriously, which may explain why employees feel they can act in this manner without consequence.

I would appreciate an update on the progress of this case and confirmation that it is being properly addressed