UNRESOLVED CLIENT PROFILE

What a worst experience from African Bank. Having paid for my accounts in September 2013, i have made several attempts to have my ITC profile updated to no avail. I have spoken to very rude and less experienced personnel in the customer care section and this has just made my frustrations worse. After vising AB branch in Cape Town two weeks ago, i was shocked that my ITC profile was not updated. I immediately logged a call with AB head office and received an SMS with REF *** starting that the issues would be resolved by 09/02/2016. The 9th of February passed with no resolution or communication from ABIL. I paid the Mowbray branch a visit on 15/02/2016 to enquire and i spoke to a gentleman and Lydia from Customer Services. The gentleman mumbled his name and kept me holding for 30 minutes till the connection was lost. I then spoke to Lydia, who, unfortunately was worse than the previous agent. I received a second *** and was told that it was an IT problem. ABIL your service is atrocious. CAN SOMEONE RESOLVE THIS ASAP?