TG
Thembakazi G

1 reviews | Active since Apr 2020

14 Apr 2025, 11:26

Unresolved ***** case

I am writing this review on behalf of aunt, Ms Nomathamsanqa Gxekwa,I.D ***,her number is ***. She was a victim of card ****ming in Stutterheim on 31 January 2024 where she attempted to draw R24000.00 from a capitec atm. That money was a year's savings from 14 members of the stokvel that she belonged to.When she did not get the money,she took a taxi to King Williams Town to visit the nearest African Bank Branch where she was told that all the money had been withdrawn.

She has been suffering eversince because the other ladies don't believe that she was ****med & they want their money from her. She said that the investigating officer,Ms Tomas called her sometime last year to say that the case was closed.

How can a case be closed but she has not received the money? Please assist her further.

0
Replies (3)
African Bank
African Bank's reply14 Apr 2025, 11:46
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is***. Please verify your contact number by replying Yes to the SMS you received so that we can assist with doing a follow up on your case.
Your African Bank Support Specialist team
***
African Bank
African Bank's reply15 Apr 2025, 11:07
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank
African Bank's reply15 Apr 2025, 15:27
Official
Thanks for speaking up and calling us out. I have received a feedback from the relevant team that you will need to send us the below for an internal case to be registered.
-Affidavit stating the dispute
-Certified copy of Id
-6 Signature specimen
-Bank statement with the disputed amount clearly marked
You can send the to *** and put attention to Madjadji as a subject so that I can escalate them on your behalf for further assistance. Please let me know once you have sent the documents.

Your African Bank Support Specialist team
***