Unprofessional \Brand Reputation Management Team\""

It destroys me to be writing this. I have found the consultant at the branch I app**** at in Mowbray to be very kind and helpful. All African Bank needed to do was contact my employer and confirm my employment. My application was declined at 9:30 the next morning because they could not get in touch with my HR department. Keep in mind that they advised me that my application is delayed because they were offline and then I get this news? They didn't even try. I post a query on Twitter and Zelda Molaona, the most unprofessional social media associate I have come across does not even give me, the customer a chance to speak. She seemed to think that she owns African Bank and kept quoting processes when I was not talking about processes at all. I am well aware that any company has to follow policies and processes. My question was, after my application was declined and I was inconvenienced by having to go back into the branch again on Saturday, what African bank was going to do? What went wrong and why they did not use the full business day on Friday to try and contact my employer. Jenny Jacobs the manager promises me a call back and this never happened. Can somebody help me please?